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Dispatch Raises $12M Series A

2017-06-14
BOSTON, MA, Dispatch has raised a $12 million round led by GrandBanks Capital and ServiceMaster.
According to BostInno, Dispatch has raised a $12 million round led by GrandBanks Capital and one of its largest customers, ServiceMaster. Total funding is now $18 million. Other investors in the new round include Liberty Mutual Strategic Ventures, Salesforce and Assurant.

Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
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