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VC NEWS DAILY:
The social media world seems pretty crowded. What motivated
you to start Fantourage?
FANTOURAGE:
Well, John Davies, our majority owner, owns a parent
company called Dining Alliance, and it's the largest
group purchasing organization in the country. I work
with him there, and we serve over 11,000 restaurants
nationally.
John had recognized there was a loyalty issue in social
media. There are these celebrities, bands, retailers,
but they didn't have a loyal following on social media.
It was more a dump of social information. Facebook and
Twitter, they have a "like" and a "follow,"
but there's really no engagement.
John said to me, "Why don't we do something?"
He'd just registered the name [Fantourage], and wanted
to figure out what to do with it. He recognized there
are all these bands, celebrities on Facebook who don't
have an indication of who their loyal fans are.
John and I are partners in the other company, so we
branched off, brought in a great IT developer, and he
started to develop the site as a Facebook game - which
evolved into what it is today. It's a social game that
allows bands, brands and celebrities to recognize and
reward their most loyal fans.
VC
NEWS DAILY: Who are your ideal
celebrity users?
FANTOURAGE:
We find the most successful users are emerging bands
that want to promote an upcoming album, tour, etc. We've
just launched the Facebook app within the past few months.
We did that with a band called Deer Hunter...they're
an up-and-coming band. We wanted to test their app out,
and within two or three days, we had an amazing response.
We had 250, 350 fans eligible for "meet-and-greets."
What we were providing was the chance to recognize their
top fans, who are creating content and making comments
about their albums.
We had a situation develop with Taylor Hicks (a singer
who won the American Idol competition in 2006.) I didn't
even know who Taylor Hicks was until I saw him streaming
up and he was one of our top celebrities... but he had
these loyal fans, and they rallied on Fantourage behind
him. And there was a point contest, and they made him
one of the top celebrities in points. So they created
a conversation for him, and it motivated them to put
him at the top level.
And Taylor Hicks recognized Fantourage. His publicist
set up a couple of meet-and-greets with his top fans
he met with Fantourage. The thing is, we didn't approach
him. His publicist found us, and he discovered his fans
through Fantourage.
VC
NEWS DAILY: What makes it all
work?
FANTOURAGE:
We have a sophisticated point system with every activity
they do that allows us to indicate the fan's level of
influence - every post they put up on Facebook gives
them a point, the number of comments or feedback they
get from their post - so they're heavily incentivized
to create good content, and bands are able to truly
recognize and reward their most loyal fans. Celebrities
provide rewards like meet and greets, backstage passes,
and signed memorabilia. The first reward was from MGM,
for the "Hot Tub Time Machine" movie, they
gave away a free hot tub... we've done a free meet-and-greet
with Donald Trump at a five-star hotel...
VC NEWS DAILY:
How important are these "top" fans to the
artists and celebrities who work with Fantourage?
FANTOURAGE:
There's something in the entertainment world called
the 80-20 rule: 80 percent of your profit is produced
by the top 20 percent of your fan base. So, it truly
works for bands and celebrities that we cater to. Plus,
our average users spend an average of three hours a
day competing for these contests. And these loyal, avid
fans really produce a lot of content, which helps engage
the band's audience.
When you get down to it, that's what bands, brands,
and celebrities really want. They might have millions
of fans on Facebook, but it doesn't matter much. What
they really want is to identify who creates influence...
so they can empower these people to spread the word.
In major cities, bands call them "street teams."
What we become is the street team for these bands and
brands in the social networking world. So, it's not
necessarily feet on the ground, but it's viral empowerment
of their most avid, loyal fans.
VC NEWS DAILY: So you're measuring the
quality of the social media impressions these fans are
creating, not just the quantity.
FANTOURAGE:
Exactly. What we have the ability to do is track when
somebody shares something on Facebook, and the ability
to see who responds to that, who's liked it - who has
been influenced, and the influence of somebody who initially
saw an item, and who's at the end of the tree who is
the latest to respond. You go into a band's Facebook
page, and whatever they've posted gets buried in minutes,
if it's an active stream. Bands don't really know who
they are, so we're giving them the ability to recognize
who they are.
VC NEWS DAILY: Where do you go from here?
Are you making any money yet?
FANTOURAGE:
Recently, we've really focused on our Facebook app,
and we'll continue to launch it in the next six months
with other bands and celebrities. So, I expect to see
some tremendous growth in January. There's no revenue
stream today, but the planned revenue stream could be
a daily subscription service - contests for a minimal
fee... we could run campaigns for the bands like the
WildFire app, which costs $1 a day... but there's several
different ways for bands to promote. We've also had
some corporations that are Fortune 500 level, and they're
interested in having us promote their products, and
they're interested in paying per share.
VC NEWS DAILY: Have you tried to look
for venture funding?
FANTOURAGE:
Actually, we've been approached... Google wanted to
invest in the plan, but we put it off, because we're
not a profitable company yet. John's heavily invested
in the company. But investing based on an opportunity
cost, instead of showing the potential revenue stream,
isn't wise. I expect that within six months to a year,
we're going to have to put ourselves in a position to
entertain these offers, based on the level of capital
that will be needed to fuel the expansion.
VC NEWS DAILY: What's your favorite example
what the site can do?
FANTOURAGE:
If you go to our site, there's a woman named Terry Vincent
who produces wedding cakes and cupcakes. By no means
is she an A-list celebrity (though she's been on the
Food Network and she's well-known in the baking community).
But she's on our site and she's got a group of people
loyal to her that are responding on a daily basis. And
she provides regular rewards: a cake cutter, an autograph...
she's consistently rewarding people who create "buys"
for her. But what I love about this story is that you
don't have to be an A-list celebrity to be an online
marketing success. Sure, we've had success with Donald
Trump and with MGM, but what's really exciting to me
is the people who are focused on creating a brand and
a following.
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