SAN FRANCISCO, CA, Replicant, the leader in the Contact Center Automation market, has closed its Series B funding of $78 million, bringing its total funding to more than $110 million.
Led by Stripes with participation from Salesforce Ventures, IronGrey and Omega Venture Partners, along with returning investor Norwest and founding investor Atomic, the new capital will allow Replicant to make significant investments in product, sales and marketing. Since its launch in 2019, Replicant has helped enterprise customers automate common customer service requests, eliminate wait times and transform customer service calls from dreaded to delightful experiences.
As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.
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